Thank you for shopping with TheRosetime. We are committed to processing and delivering your order in a timely and efficient manner. Please review our shipping policies below.

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.

Please note that orders placed after 12:00 PM on a business day may begin processing on the next business day. During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. Delivery times are estimates provided by our carrier partners and begin from the date of shipment, not the date of order.

• Standard Shipping: Estimated delivery within 5 to 10 business days

• Expedited Shipping: Estimated delivery within 3 to 5 business days

• Express Shipping: Estimated delivery within 1 to 2 business days

Please note that delivery times are not guaranteed and may be affected by factors beyond our control, such as weather conditions, customs processing, or carrier delays.

Shipping Rates

Shipping charges are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Please check our website or social media channels for current offers.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website. You can use this information to monitor the status of your delivery. Please allow up to 48 hours for tracking information to update.

International Shipping

We currently ship to select international destinations. If you are placing an order from outside the country, please note that you are considered the importer of record and must comply with all laws and regulations of the destination country.

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. Customs policies vary widely by country, so please contact your local customs office for more information.

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you realize you have entered an incorrect address, please contact us immediately at therosetime@outlook.com, and we will do our best to update it before your order ships.

Lost or Stolen Packages

TheRosetime is not responsible for lost or stolen packages confirmed delivered to the address provided at checkout. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly for assistance.

Delivery Issues

If you experience any issues with your delivery, such as a damaged package or delayed shipment, please contact us at therosetime@outlook.com, and we will do our best to assist you.

Contact Us

If you have any questions about shipping and handling, please reach out to us at:

therosetime@outlook.com